STORE POLICY
Privacy
When ordering from IKeepMoving.com, we acquire information about our customers. I Keep Moving does not rent, sell or share any of the information provided by customers. This information is used strictly for the purpose of completing your transaction. We accept:
Shipping:
There is no charge for ground shipping. Please allow 4–6 weeks for delivery. Your purchase will be carefully packaged to prevent any damage during the transporting process. We will be able to ship to a P.O. Box. You must provide your billing information and shipping information or your purchase cannot be finalized. You will have the option to ship to an address that is different from your billing address. During the checkout process you may choose to have the print sent to an alternate address different from the billing address. You will be asked for the billing address first. Free shipping does not apply to International Customers. International Customers are responsible for additional shipping charges and/or duties and added taxes. All International shipping costs $30 per order. For orders outside the United States please write to us at
slopez@ikeepmoving.com. We will assist you and help you decide what shipping option best suites you and your location. The arrival of your purchase may vary depending on location. If for some reason the date does pass and you have not received your purchase please contact our shipping department via email at slopez@ikeepmoving.com. We guarantee a 48-hour response time to your inquiry. Please provide a phone number in which you may be reached at. As with every online purchase, please make sure that you have carefully reviewed and understand all policies. If you are not sure have questions you would like answered before making your purchase please contact us at slopez@ikeepmoving.com. Please provide a phone number in which you may be reached at.
Return and Cancellation Policy
Unless your purchase is damaged upon arrival no returns will be accepted.
If there is something wrong with the item or it is damaged we offer a convenient photo evaluation option. You will need to provide a digital photo of the item within 48 hours of the delivery time. The photo should be emailed to slopez@ikeepmoving.com We guarantee a response within 48 hours and are dedicated to satisfying our customers. We will pay for the return shipping of any damaged pieces, and will send you a new item or credit you in the same manner as your original purchase was made within 2 weeks of receiving the returned item. It may take longer to reflect on your statements or account.
Returns
Returns should be directed to the following address:
I Keep Moving, the Art of Steven Lopez
Attn: Returns/Damages
501 S. Manhattan Pl. #104
Los Angeles, CA 90020